LoanSahi Privacy Policy

Effective Date: 08/12/2025

1. Introduction

Welcome to the LoanSahi personal loan application ("Application" or "App") operated by BENEVOLENT BPO SERVICES (OPC) PRIVATE LIMITED (hereinafter referred to as "we," "platform," or "Company"). We deeply value personal privacy and have formulated this Privacy Policy ("Policy") to explain how we collect, use, store, share, and protect your personal information.

This Policy applies to information collected through our application, website (https://www.bbposervices.com/), and any other channels related to our services. By using our services, you agree to the information collection and usage practices described in this Policy. If you disagree with any part of this Policy, please do not use our services.

Important Notice: The LoanSahi application is developed and operated by BENEVOLENT BPO SERVICES (OPC) PRIVATE LIMITED as a technology platform provider. All loan products offered through this application are provided by our partner Dealing Beneficial Financial Services Pvt Ltd (a registered and regulated Non-Banking Financial Company in India, hereinafter referred to as "NBFC Partner"). The NBFC Partner is solely responsible for financial-related activities including loan product provision, credit assessment, loan approval, fund disbursement, recovery, and risk management.

2. Information We Collect

2.1 Information You Provide Directly

When you use our services, we may collect the following information:

  • 2.1.1 Identity Information: Name, date of birth, gender, PAN card number, Aadhaar card number, etc.
  • 2.1.2 Personal Information: Educational background, marital status, number of children, family income, email, WhatsApp, etc.
  • 2.1.3 Financial Information: Income details, bank account information, employment information, professional details, personal income, etc.
  • 2.1.4 Application Information: Loan amount, loan tenure, and other loan application-related information.

    • 2.2 Information Obtained Through Permissions

    To provide better service experience, the application may require access to the following device permissions:

  • 2.2.1 Camera Permission

    • Purpose: To capture identification documents or facial photos for completing identity verification process and ensuring account security.

    Information Collected: ID document images, selfie photos (for liveness detection and identity verification).

  • 2.2.2 Location Permission

    • Purpose: To confirm whether your actual location is within our service area, help reduce potential fraud risks, and ensure you can properly receive our services.

    Information Collected: GPS location data, network location information.

  • 2.2.3 Contacts Permission

    • Purpose: To facilitate autofill of contact information, simplify the application process, and assist in risk assessment to prevent fraudulent activities.

    Information Collected: Contact names, phone numbers (used only for verification purposes; we will not proactively contact your contacts).

  • 2.2.4 Device Advertising Identifier (IDFA)

    • Purpose: To collect device advertising identifiers for recommending personalized products and services to enhance your user experience.

    Information Collected: Device advertising ID (iOS advertising identifier).

    2.3 Automatically Collected Information

    We may automatically collect information about how you use our services, including:

  • - Device log information, error reports
  • - Information collected through cookies and similar technologies

    • 3. How We Use Your Information

    3.1 Primary Purposes

  • 3.1.1 Processing Loan Applications: Verifying your identity, assessing creditworthiness, processing loan applications.
  • 3.1.2 Providing Services: Providing, maintaining, and improving our services, including application features and customer support.
  • 3.1.3 Risk Management: Detecting, preventing, and resolving fraud, security, and technical issues.
  • 3.1.4 Compliance Requirements: Complying with applicable laws and regulations, including guidelines from the Reserve Bank of India (RBI), the Information Technology Act (2000), and the Digital Personal Data Protection Act (2023), etc.
  • 3.1.5 Notifications: Sending you notifications regarding your account, loan status, repayment reminders, and service updates.
  • 3.1.6 Personalized Experience: Customizing content and service recommendations based on your preferences and usage patterns.
  • 3.1.7 Marketing and Promotion: Sending you information about new products, services, and offers upon obtaining your consent.

    • 3.2 Information Sharing with NBFC Partner

    Based on our business model, we share your information with our NBFC Partner, Dealing Beneficial Financial Services Pvt Ltd, for the following purposes:

  • 3.2.1 Credit Assessment: The NBFC Partner will use your information for credit assessment and risk analysis.
  • 3.2.2 Loan Approval: The NBFC Partner will decide whether to approve your loan application based on the assessment results.
  • 3.2.3 Loan Management: After loan disbursement, the NBFC Partner will be responsible for loan account management, repayment processing, and collection activities.
  • 3.2.4 Compliance and Regulation: The NBFC Partner needs to comply with requirements from the Reserve Bank of India (RBI) and other regulatory authorities.

    • 4. Information Sharing and Disclosure

    4.1 Sharing with Third Parties

    In addition to the NBFC Partner, we may share your information with third parties under the following circumstances:

  • 4.1.1 Service Providers: Sharing with service providers who help us operate our business, such as cloud storage providers, data analytics companies, customer support services, etc. These service providers may only use your information to provide services to us.
  • 4.1.2 Legal Requirements: When we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
  • 4.1.3 Business Transfers: If involved in mergers, acquisitions, asset sales, or bankruptcy, your information may be transferred to relevant third parties.
  • 4.1.4 With Your Consent: In other circumstances, we will obtain your explicit consent beforehand.

    • 4.2 What We Do Not Do

  • 4.2.1 We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
  • 4.2.2 We will not use your contact information for proactive marketing or promotional activities without your consent.

    • 5. Data Storage and Security

    5.1 Data Storage

    Your personal information is stored on secure servers located in India, maintained by us and our service providers. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

    5.2 Retention Period

    We retain your personal information only for as long as necessary to achieve the purposes described in this Policy, or as required by law. After loan account closure, we may continue to retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

    5.3 Data Security Measures

    We have implemented a series of security measures to protect your information, including:

  • - Data encryption (in transit and at rest)
  • - Access controls and authentication
  • - Regular security audits and vulnerability assessments
  • - Employee confidentiality agreements and privacy training

    • 6. Your Rights and Choices

    Under the Digital Personal Data Protection Act (2023) and other applicable laws, you have the following rights regarding your personal information:

    6.1 Right to Access and Correct

    You have the right to access personal information we hold about you and request correction of any inaccurate or incomplete information.

    6.2 Right to Deletion

    Under certain circumstances, you have the right to request deletion of your personal information. Please note that we may need to retain certain information to comply with legal obligations or perform contracts.

    6.3 Right to Withdraw Consent

    You have the right to withdraw your consent to our processing of your personal information at any time. Withdrawal of consent does not affect the legality of processing based on consent before withdrawal.

    6.4 Right to Data Portability

    You have the right to receive your personal information provided to us in a structured, commonly used, and machine-readable format.

    6.5 Right to Complain

    If you have any complaints about our privacy practices, you can contact us through the following methods. You also have the right to complain to the Indian Data Protection Board.

    7. Children's Privacy

    Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have unintentionally collected a child's personal information, we will immediately take measures to delete such information.

    8. Cross-Border Data Transfers

    We primarily process and store your personal information within India. If business needs require data transfer outside India, we will ensure appropriate safeguards are taken and comply with applicable data protection laws.

    9. Cookies and Similar Technologies

    We use cookies and similar technologies to enhance your user experience, analyze usage patterns, and improve our services. You can control cookie usage through browser settings, but please note that disabling cookies may affect normal use of certain features.

    10. Policy Updates

    We may update this Privacy Policy from time to time. For significant changes, we will notify you through the application or post a notice on our website before they take effect. We recommend you regularly review this Policy for any updates.

    11. Contact Information

    If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the following methods:

    Company Name: BENEVOLENT BPO SERVICES (OPC) PRIVATE LIMITED

    Platform Name: LoanSahi

    Customer Service Email: info@loansahi.com

    Official Website: https://www.bbposervices.com/

    We are committed to responding promptly to your privacy-related inquiries, typically within 15 working days.

    12. Governing Law

    This Privacy Policy is governed by and construed in accordance with Indian law. Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of courts in Delhi, India.

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